Tag Archives: PC

Customer Service Star- Microsoft of all companies…

Spent last Wednesday night at the Microsoft Store getting some one on one training on One Note, Microsoft’s super sweet note taking software that I fine extraordinarily useful. I bought the extended support package when I bought the PC and I’ve been saving up my questions so I could make the most out of the hour of one on one consulting I had.

Stupid me. More on that later.

On arriving at the store I was greeted at the front door and escorted back to where they do the training. As the greeter dropped me off he offered me a bottle of cold water, nice touch. My trainer, an older lady, Pat, was a fantastic. Pat was informative, a little funny and very personable, and after an hour I’d learned a ton OneNote and some cool stuff about how to better use SkyDrive, their webserver that I’ve been trying to use to manage documents for the Lodge.

I also came away with OneNote and SkyDrive apps on my iPhone meaning all my work on the PC is synced with the phone and visa versa. Worth my hour RIGHT THERE.

And, when the hour was up I felt pretty good . Well worth the time. N0w, I didn’t quite get through all the things on my list but you know, goes like that sometimes.

As I was packing up Pat said to me “So, we’ll see you next week.”

“Next week?” Well turns out I didn’t read the small print on my purchase agreement. As it turns out I get an hour a week of one one support, for 52 weeks.

While that’s waaay more than I’ll need I already have a short list of things I want some help with, Access work, some advanced PowerPoint stuff.. things I use every day. I’d also like to finally have someone help me with Publisher.

After the hour Pat handed me three 4 books for my reference, OneNote, Windows 7, PowerPoint and Explorer/SkyDrive. And these weren’t crappy pamphlets, these were the Microsoft Press full on books I’d pay $30.00 for at Barnes and Nobel.

Finally I booked my next appointment, she tool some notes about what I wanted to talk about and the appointment was on my iPhone via email before I got to my car.

For a company that used to be the evil face of Computing, they’ve sure turned things around. This whole experience, from start to finish was outstand. They’d planned the experience, made me feel great about my time and I left that much more of loyal Microsoft customer. A feeling not lost on me as I walked past the Apple Store, packed to the gills with people lining up for proprietary expense hardware solutions.

Well done Microsoft Store!

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Why I left the Mac

Today is my last day on a Macintosh computer. After almost 4 years on an Apple computer first the iMac in our den, the main family computer, the last 2 on my MacBook, I believe I have used Apple products, and specifically computers long enough to understand the trajectory of their culture, their people and their identity. And I can honestly say that the Apple environment is not exactly what I expected.

I’m the first to say that there was a time when in my mind when Microsoft represented something insidious and dark, Bill Gates, vilified for the company’s success, was at the helm of a company we “left brain” thinking Liberal types viewed as just another example of corporate greed gone bad. The guys in Cupertino, at a company that 10 years ago was struggling to make it, well they were the good guys, they represented creativity and freedom in the computing world. At Apple was king and their stuff worked, and honestly it did work, worked well!

I was an early adaptor to home computers. I’m old enough to remember my first home computer, a spiffy DOS 286 machine that was the size of my Scion. She had an amber monitor and took about 8 minutes to boot. It made all kind of weird spinning sounds and when up and running presented the following interface

C:\>

I spent the next 20+ years in the PC world. I was there for Windows 3.0, 3.1, NT, Vista, and now Windows 7. And the experience with these old machines was the same. I watched every computer I’d ever purchased get slower and slower over the course of time as spyware and software bloat took them down. I’d installed more drivers than I cared to think about. I had printers, one in particular that never worked because I couldn’t get the driver to talk the printer or the network to see the driver. I’d dealt with viruses and blue screens of death. Memory dumps and memory leaks, bios issues and defragged hard drives. Hell I’d even dealt with Double Spaced hard drives.

Over the years I’ve owned licenses to Norton, Norton Utilities, McAfee, Trend Micro and Kaspersky virus programs. All worked, kinda, and one thing they shared, they all contributed to the decreasing usefulness of my PC to the point where I believed that purchasing a new computer about every two years was just part of the experience.

And somehow, it was all Bill Gate’s fault. Now let’s be honest, Microsoft was a victim of their own success. With 96% of the world’s PC’s using their software why would any hacker waste their time with a Mac?

I purchased my first Mac in 2008, an iMac to replace the windows based desktop the family was using. Gawd was she sexy, a nice flat screen with no giant box to stuff discs and drives into. And it was simple to use. My wife was up and running in minutes checking email, surfing and writing letters in Text Editor. The kids had been pre-conditioned to like macs based on years and years of Apple giving the things away to schools. A marketing plant BTW that’s paying off in spades as all those kids weaned on Mac’s are now coming of age as consumers and are interested in recreating their experiences, in hindsight a brilliant marketing strategy.

I didn’t use the Mac much, I don’t like to share stuff, especially computers and since I sit on one 12 hours a day I kept my windows laptop. After a particularly ugly software upgrade and install on my PC I decided in a fit of rage that offended even my gentle neighbor, who happens to work for Microsoft, I bought my MacBook, from Amazon in 2010 and prepared myself for computer ecstasy.

Pete Townsend wrote “Won’t Get Fooled Again”, perhaps one of the greatest rock songs of all time. It was in that song he warned us; “Meet the new boss, same as the old boss.” When I exchanged my PC for a Mac little did I know just how prophetic that line would be?

Anyone remember that 1980′s Super bowl ad where the lady with the hammer comes running down the aisle where minions of dark hooded beings are watching the big giant evil 1984 face? Remember how we all knew exactly who the guy on screen was.

Or did we?

That evil monopoly that controlled all of our computers, from whose clutches no one could escape. That corporate giant who not only sold software, but sold the hardware to go with it, keeping prices sky high. That giant company that changed how we bought media content, charging us for music and at the same time controlling what we did the things we bought. The company that created a host of slick sexy gadgets that had people flocking to their slick sexy stores, eager to fork over whatever the company dictated they pay, in the process creating the most valuable company in the world. Oh wait, I thought Microsoft was the big bad company not.. wait..

When I bought my MacBook the thing worked. Flat out. I opened it up, booted it and in 3 minutes was connected to my home network and could see every other computer in the house, as long as it had an Apple logo on it. I printed wirelessly, my laptop library was visible on Apple TV it was cool. Email set up was snap, loved Garage Band, played with iPhoto seemed good. For surfing and Facebook it was great. Loved it. Why did I wait so long?

And then, I wrote my first blog entry. I’m going to suggest that after 1850 posts I know a wee bit about blogging and posting. I was absolutely flabbergasted to learn there are no decent clients for blogging in the Mac world. I was stunned; blogging feels like one of those things where Apple would excel. Nope, the world’s very best blogging client is Windows Live Writer. I can place text, images, movies whatever I want by simply dragging and dropping, it paginates according to my blogs template and when I’m done I just press “Publish”. It has a place for tags and categories.. The difference between Live Writer and the very best Mac Blogging tool, Mars Editor, is the difference between the New York Yankees and the single A Stockton Ports from my hometown. I kid you not, the gap in functionality is that big.

This experience foreshadowed of life in the Mac world, matter of fact life in the Apple World. Play by rules, stay within the pay to play boundaries and everything will work fine. If you want to try something new or different, well we’re going to have to talk.

I took my software problem to the Genius Bar I was asking the black t-shirted dude with the scruffy beard “do you have any software for blogging?” The answer back, “just do it on the WordPress site. But I want a desk top app, I don’t want to use the WordPress site. His answer; “hmm, no one’s ever asked that before”. “Have a database that I can use for managing a large nonprofit? Contact management sorts of things?” Filemaker. “I don’t want to pay $300, anything else?” “Bento by Filemaker.” Anything else.. “Hmm, no one’s ever asked for that before..”

What about gaming.. “app store” Photo management? “app store”, everything is in the app store now, where choices were limited. Want Angry Birds, no problem, want an in-depth strategy game? Keep looking.

iPhoto, I have 3000 photos on my computer. Thanks to iPhoto and it’s big brother Aperture I have no idea where on my computer they are. Want to copy a photo to use in a blog post, export a copy of the photo to the desk top and go after it here. Want to copy and paste it into WordPress or Flickr, nope import only, then hope it lands where you want it.

And when I run Aperture, or the recent version of iTunes- Boom K-Rash. Apple may not have the blue screen of death but they programs do crash and the do clock, in some cases, Garage Band, for’evah.

And finally, for play, movies, music, Facebook, playtime, my mac is fantastic. But for work; building databases, technical diagrams, spreadsheets, I have to have a PC. And now that I’ve played around with the Windows Live Products, well looks like Microsoft is giving away for free products that work as well or in some cases, much better than the same sort of products on the Mac.

And so far in Windows 7, everything has worked.

I purchased my new laptop at the Microsoft Store at the Mall of America on Sunday. The Store is directly across from the big silver store with the giant white apple on it. You couldn’t get into the Apple Store with a shoehorn thanks to the iPad launch. The place was packed. The Microsoft store.. not as much. As a result I had a chance to spend some time with a person who could really answer my questions as opposed to the guys I’ve encountered at Apple. With the exception of the Genius Bar, most of the guys I’ve asked questions of at Apple couldn’t answer me. The Microsoft guys, much better.

I’m digging the new PC, 4lbs, 14 inch screen, 500 gig hard drive, 8 gig ram, i5 Intel chip, thing really screams. And, was less than half the price of the Apple product with similar specs. We’ll have to see how it goes over time. I still can’t print as my printer is “owned” by the 4 Macs in the house and believe me, they don’t like my PC.

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Thinking again- Mac vs PC… PC or Mac… hate this.

I’ve been in a little bit of a writing funk. After a couple good weeks I find myself having a hard time composing even the most mundane of posts. Sad state of affairs.

BTW- No more writing with the computer perched on my belly at night. Worst typo’s ever.

In my ADD affected world I find myself think about a million things, all the time. Rarely to do simply turn off and, as they say, veg. 99% of the content on this site comes from those mental storms, when a line of thinking takes form and starts to turn into a discussion.

A discussion in my head mind you.

One thing on my mind of late, I’ve kind of grown out of my little macbook. The screen is too small for photo editing, my hard drive is just about full and the thing is running a little off.

iTunes 10 is a beach ball exercise.

Too many media files methinks.

So what do I replace it with? I’m thinking a minimum 15inch screen.  At least a 500G hard drive, minimum 4 gig ram. So, looking a MacBook Pro that meets these requirements, I’m going to have to spend around $2200. That feels like a lot of money. Well it is a lot of money. In the PC world that same machine can be had from a couple different reputable manufacturers for around $950-$1000. Significant difference.

This little tidbit of knowledge has started the mental gymnastics again. The stupid Apple/PC debate.

Some observations- in the two years I’ve been almost exclusively Apple I’m not hooked. I get the joke that the machines work great, mine rarely crashes, and only really with Aperture and  Adoble Elements. Adobe Bridge BTW.. can’t even start.

I’ve found that the price for having he machines which work well and are easy to upgrade and operate is you have to give up significant functionality. In the Apple World, users are much more forgiving of their software, they overlook a lot if the software just runs. On the PC Side users are far more vocal and far more critical when things don’t work right.

Functionality that I’ve had to give up on Apple:

-        Blogging. Blogging in the Appleverse is a pain in the ass. You have to either type up your post in Word and select all, copy, open Wordress, start a new post, drop the text and hit OK, or your other option is to just open wordpress and type directly in into their little text box. If you want to add pictures or media.. well, open the media application, find the URL, go back to wordpress, open the media manager, copy the URL to the manager and hit OK. Other option is to find the image on your PC, select it, and upload it to WordPress. Once its in WordPress you have to open the image to edit it for word wrapping, borders, text space etc.

On a PC, if you type your entry into Word you open Word, type, press “Publish”. A window comes up asking you for titles and tags, enter your metadata and press OK and boom. You’re done. Wanna add pictures? Open Windows Live Writer. Enter your post into the template for your blog. Live Writer will find the template when you link it to your site. Add pictures, shrink and grow them as you like, put them where you want on the page. Note that pages you create is exactly how they will appear on your blog. When you’re done, hit enter. Finis.

This is the single biggest miss for me in the Appleverse vs. PCWorld.

-        Finding Files. I’m two years in and still have no freaking idea how Apples file structures work, specifically for pictures and music. I use Aperture for managing my photo library. I also have iPhoto on my Mac. Each of these takes copies of my media, and adds them to their own libraries and triples the space on my hard drive with dupes. And when I have to find a picture that’s imbedded in a proprietary Apple product library, good luck,. Better to open the app, export the picture to the desktop and then upload it. In the process creating 4 copies of my data.

Windows file manager is far better organized and easier to use that Finder. Finder really isn’t the problem, it works great it’s actually finding where the Mac has put actual files that is the problem. Windows stores pictures in a file called “Photos”. Music goes in “music”. iTunes puts your music into a music file than a iTunes library file. Same with iPhoto etc.

-        Big Fruit-  Apple is a closed universe, songs bought on iTunes only work on iTunes and are not shareable with family. You can stream them via homesharing.. but putting them on an iPod, not so much. iTunes movies are only playable on iPads and Macs and Apple TV. Forget your Nook or your Kindle. Apple apps downloadable from the App Store are a joke. They’re mostly enhanced iPhone apps. There’s a few gems but by and large and they’re small and limited in functionality, or they’re like RapidWeaver the web creation tool that I can’t figure out how to use.

It feels like Apple has become what they used to stand against, big corporate technology company. They control everything; media, computers, players, phones.. they’ve dwarfed Microsoft, the former bad guy.

 

On the other hand;

-        I everything on the Mac works. Networking the computers, no problem, sync with devices, not an issue, viruses- not a one..

-        Speed has been consistent; as opposed to every PC I’ve had where after a year or two they slow down to a crawl.

-        Upgrades are cake on a Mac.. I haven’t been as lucky on the PC.

 

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Mac v. PC- A Dumbasses Assessment

I’m not expert on computers, I’m not even all that smart, but I have used both now and I have some thoughts. Enjoy

OK, the advantage that Windows Live Writer, and the Publish button on MS Word for Windows are a serious advantage for the blogger over the Mac. Ironic because you’d think that Apple would be all over this as blogging sort off  feels like a big Apple thing. You know, all that free expression and all. I’m also going to call Windows LIve Writer, which is free BTW, the best piece of software a blogger could own. It’s that good.

Fact is, now that I’m using both, Windows at work and some at home, like when I need to actually do work, and a Mac for personal stuff, writing, photo management etc. I feel like I can offer an opinion. Remember, I’m just a dumb user.

For the total package; mail, calendar, etc, Mac wins hands down. All the creature comfort sort of stuff seems to just work. On the windows machine Outlook is a graet program, and you can get a version, Entorage, works for the Mac.. but it does have a nasty habit of corrupting your mail files over time. At least it’s done it us twice.

For an office suite- if you like to write letters to Grandma, make slick brochures and share pics of the kids, Mac wins. iWork is a decent enough application. Word for Mac is excellent too and a natural for Office users. If you want to create spreadsheets, look at data, report results, make a presentation to a group, Windows. Excel, Visio and yes, even Access are killer aps that have no equal on the Mac. Even Excel for the Mac, is more about making pretty pictures than actually crunching data. To make it worse for Mac..

I’m hearing rumors about a re-launch of the Office Suite this year that’s going to be a game changer.  Something about Excel being able to handle massive tables, and pivot table functionality that will make Access unnecessary, all heard under breath. Now this all rumor from trade rags and whispers. 

Still for today, Windows Office suite still wins and Visio and Access, not being available for the Mac limit the business productivity for the platform.

Making media.. between Movie Maker and Garage Band the Mac platform dominates this space. This is, after all the Apple Sweet Spot. I’ve messed with Windows Live Movie Maker and not found it very easy to use. Matter of fact, it’s sort of temperamental about file format and this alone makes it clugey.

Windows Live Photo- excellent. Apples iPhoto from the iLife pack is pretty slick, and can directly update Facebook and Flickr, nice feature, but lacks the ability to do wholesale album updates. Unless, of course you want to pay $100.00 a year for MobileMe. MobileMe is another posting probably, bottom line, don’t. Even the Apple biased bloggers pan it for it’s cost and lack of function. At least lack of good function that can get elsewhere.

Lastly, networking and peripherals. Here I have to hand to Apple. Now I hand it to them as long as you play in the sand box that Steve Jobs has created. If you do, the rewards my children and considerable. Turn on the machine and it prints from the printer attached to the other Mac. Hook up the iPod, instant success. On the Windows iTunes has had issues and syncing.. works most of the time, but every once in while I’d get what I would term a “bad sync” and we’d be rebuild libraries for the next three days. This may come on the Mac too, but I don’t think so. The “handshake” between the devices is much slicker than it’s been in the past.

So what would I recommend if you were to ask me? Frankly, it’s a harder question today than I think it’s ever been. The lines between Mac and PC aren’t nearly as hard as they were at one time. PC’s are much better at doing the creative stuff these days, picture editing.. heck there’s even better free programs to do it. Picassa for example.

And while the work thing is still a Windows win.. it feels like, with the Office for Mac that the gap here is closing. So what’s a dude to do? For a PC to use at home, and if you have family members sharing the computer and enjoy movies and music, editing etc.. Mac. No question. easy to use and stable.

If you blog, look at data, do number crunching or write a lot.. PC. No question. Windows 7 is everything that they promised us Vista would be.. and more. Slick interface, stable as can be, works. One thing to keep in mind, the you can get a PC that does a ton of stuff much cheaper, but when you look at the specs of the machine, you can’t compare a $500.00 laptop and a $1,000 MacBook, the MacBook is a better machine, better processor, and better hardware. That being said, the day when you only spent more for the Mac of ease of use, not so much. Now it’s much more of a personal preference decision. 

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