Tag Archives: Apple

An Unwilling Tech Support Agent Rants Away

Chest Clearing Morning

I’m not very good at tech support, so why do find myself doing it all the time?

Warning- rant on the way. 

To Tim Cook, CEO at Apple and Proud Auburn Graduate. 

Dear Tim,

War Eagle.

Congrats on the new iTunes Tim, it’s real neat and after I spend my entire Saturday relearning iTunes I’m sure I’ll like it as much as the fan sites say I will.

Tim, I know you’ve been busy lately, taking a lot of heat about maps and directions and trying to get out of the shadows of your old boss and all but I need some help. When the gang over on Infinity Loop in Cupertino decide to introduce change into your core applications, do you have a focus group for these changes? Do you have one that includes middle aged technologically and change adverse housewives or do you just stick to black turtlenecked old dudes like me and some young Apple Fans? I ask because with your latest change to iTunes life around my house is going to suck for a while.

I don’t know if you realize this but women in this focus group tend to look for tech support locally, like within 15’ of themselves. Oh, in a pinch they might call people, people who are are already in their iPhones. Since my middle son, the one who used to provide my wife with her all her tech support has moved to Alabama to attend YOUR alma matter I wonder if you wouldn’t mind doing me solid as a member of the the Auburn Family, after all as they say on every letter asking me for money; the Auburn family is “All In”.

I guess what I’m asking Tim is could you please send me your personal cell phone number? When these changes are introduced and my wife gets frustrated with your products, I think she starts to confuse the two of us as I find myself getting held accountable for things your company is doing.

If you can get me out of being the middle man between my wife and Apple I’d be most grateful.

Eagerly awaiting your response,

The Sankster.

And as long as we’re on the subject of Tech Support-

To: Charter Communications Product Innovation Team

Thank you for being as understanding as you were about my cable issues and helping to understand what I was getting for my $8700 a month cable/phone/internet and puppy bill. I think we have come to a much more reasonable monthly bill, I appreciate it. (Seriously, phone support is great, social media team is great, online chat support, seems to be staffed by monkeys on typewriters in Khadahar. Nothing but lousy interaction with them)

Ma’am, I will not be stopping by the office to pick up another cable box for my basement TV. To be clear, even it were free I wouldn’t stop by to get one, much less pay $5.00 a month for it.  I do understand that my service will be limited to just 30-40 channels on my second TV without a box. I would suggest that 30 channels is 15 more than I need down there, I’m sure I’ll be fine. I’m not sure you understand the constraints we have in our home which keep us from realizing the full majesty of digital entertainment. It boils down to one pinch-point in the TV viewing experience, that pinch point- the remote.

I would like to comment and offer a suggestion.

We are basically a one TV family. We have a list of programs we like to watch, we regularly view about 15 or so channels. Seriously, that BYU channel, am I paying for that ‘cause I’ve never watched a minute of it.

Where we have a problem, and this could be us, could be user error, is that we do not seem to be able to figure out the proper sequence of buttons to push which enable the remote to operate our devices. We push things and we get unexpected results.

When this happens to me, I feel frustration in my heart, but being a man I keep pressing away and eventually everything comes on, except the sound for some reason, but I start over and finally get to where I need to be. To be honest I’m not sure that someone with a sense of humor over in your office isn’t mixing up the sequence every few days just  to be funny. Or maybe my remote has some sort of randomizer chip to mix it up. Who knows?

When this happens to my wife on the other hand, she also get frustration in her heart. However, when she gets frustration in her heart, well that’s when things like the remote, my camera, her drink glass, my dog can wind up imbedded in my walls. And if this happens during the day, oo boy. Lets just say I know when there are AV issues at home because I’ll find 26 missed calls from my wife in 11 minutes.

My wife has very eloquently summed up our issues with the remote on numerous occasions with the statement, and let me make sure I say this right um… it goes like this

“THIS DOESN’T HAVE TO BE SO FUCKING HARD”.

And like always, she’s right. Does this have to be so fucking hard?

It’s very embarrassing to be seen in business meetings whispering into the phone, “push the aux button, then power, then the cable button and then power again. No don’t push the white power button, push the red one. yeah since some things are on and some are off you have… ooo I hafta go, I’ll call you later”. And you know what, I’m don’t really want to call her later because I’m scared shitless of her when she gets that angry. Is there really no way to create a simple remote that operates everything, I think it would improve your market share dramatically if you could advertise yourself as being the one service in America where the remote has only one button. Every wife in America would sign up and every husband would rejoice.

Thank you.

PS- when you figured out how to put a “back 30sec” button on the remote did it not occur to anyone to put a “forward 30 seconds” button on it as well, cause when I’m watching a show on the DVR, that would sure be handy.

Kisses.

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Why I left the Mac

Today is my last day on a Macintosh computer. After almost 4 years on an Apple computer first the iMac in our den, the main family computer, the last 2 on my MacBook, I believe I have used Apple products, and specifically computers long enough to understand the trajectory of their culture, their people and their identity. And I can honestly say that the Apple environment is not exactly what I expected.

I’m the first to say that there was a time when in my mind when Microsoft represented something insidious and dark, Bill Gates, vilified for the company’s success, was at the helm of a company we “left brain” thinking Liberal types viewed as just another example of corporate greed gone bad. The guys in Cupertino, at a company that 10 years ago was struggling to make it, well they were the good guys, they represented creativity and freedom in the computing world. At Apple was king and their stuff worked, and honestly it did work, worked well!

I was an early adaptor to home computers. I’m old enough to remember my first home computer, a spiffy DOS 286 machine that was the size of my Scion. She had an amber monitor and took about 8 minutes to boot. It made all kind of weird spinning sounds and when up and running presented the following interface

C:\>

I spent the next 20+ years in the PC world. I was there for Windows 3.0, 3.1, NT, Vista, and now Windows 7. And the experience with these old machines was the same. I watched every computer I’d ever purchased get slower and slower over the course of time as spyware and software bloat took them down. I’d installed more drivers than I cared to think about. I had printers, one in particular that never worked because I couldn’t get the driver to talk the printer or the network to see the driver. I’d dealt with viruses and blue screens of death. Memory dumps and memory leaks, bios issues and defragged hard drives. Hell I’d even dealt with Double Spaced hard drives.

Over the years I’ve owned licenses to Norton, Norton Utilities, McAfee, Trend Micro and Kaspersky virus programs. All worked, kinda, and one thing they shared, they all contributed to the decreasing usefulness of my PC to the point where I believed that purchasing a new computer about every two years was just part of the experience.

And somehow, it was all Bill Gate’s fault. Now let’s be honest, Microsoft was a victim of their own success. With 96% of the world’s PC’s using their software why would any hacker waste their time with a Mac?

I purchased my first Mac in 2008, an iMac to replace the windows based desktop the family was using. Gawd was she sexy, a nice flat screen with no giant box to stuff discs and drives into. And it was simple to use. My wife was up and running in minutes checking email, surfing and writing letters in Text Editor. The kids had been pre-conditioned to like macs based on years and years of Apple giving the things away to schools. A marketing plant BTW that’s paying off in spades as all those kids weaned on Mac’s are now coming of age as consumers and are interested in recreating their experiences, in hindsight a brilliant marketing strategy.

I didn’t use the Mac much, I don’t like to share stuff, especially computers and since I sit on one 12 hours a day I kept my windows laptop. After a particularly ugly software upgrade and install on my PC I decided in a fit of rage that offended even my gentle neighbor, who happens to work for Microsoft, I bought my MacBook, from Amazon in 2010 and prepared myself for computer ecstasy.

Pete Townsend wrote “Won’t Get Fooled Again”, perhaps one of the greatest rock songs of all time. It was in that song he warned us; “Meet the new boss, same as the old boss.” When I exchanged my PC for a Mac little did I know just how prophetic that line would be?

Anyone remember that 1980′s Super bowl ad where the lady with the hammer comes running down the aisle where minions of dark hooded beings are watching the big giant evil 1984 face? Remember how we all knew exactly who the guy on screen was.

Or did we?

That evil monopoly that controlled all of our computers, from whose clutches no one could escape. That corporate giant who not only sold software, but sold the hardware to go with it, keeping prices sky high. That giant company that changed how we bought media content, charging us for music and at the same time controlling what we did the things we bought. The company that created a host of slick sexy gadgets that had people flocking to their slick sexy stores, eager to fork over whatever the company dictated they pay, in the process creating the most valuable company in the world. Oh wait, I thought Microsoft was the big bad company not.. wait..

When I bought my MacBook the thing worked. Flat out. I opened it up, booted it and in 3 minutes was connected to my home network and could see every other computer in the house, as long as it had an Apple logo on it. I printed wirelessly, my laptop library was visible on Apple TV it was cool. Email set up was snap, loved Garage Band, played with iPhoto seemed good. For surfing and Facebook it was great. Loved it. Why did I wait so long?

And then, I wrote my first blog entry. I’m going to suggest that after 1850 posts I know a wee bit about blogging and posting. I was absolutely flabbergasted to learn there are no decent clients for blogging in the Mac world. I was stunned; blogging feels like one of those things where Apple would excel. Nope, the world’s very best blogging client is Windows Live Writer. I can place text, images, movies whatever I want by simply dragging and dropping, it paginates according to my blogs template and when I’m done I just press “Publish”. It has a place for tags and categories.. The difference between Live Writer and the very best Mac Blogging tool, Mars Editor, is the difference between the New York Yankees and the single A Stockton Ports from my hometown. I kid you not, the gap in functionality is that big.

This experience foreshadowed of life in the Mac world, matter of fact life in the Apple World. Play by rules, stay within the pay to play boundaries and everything will work fine. If you want to try something new or different, well we’re going to have to talk.

I took my software problem to the Genius Bar I was asking the black t-shirted dude with the scruffy beard “do you have any software for blogging?” The answer back, “just do it on the WordPress site. But I want a desk top app, I don’t want to use the WordPress site. His answer; “hmm, no one’s ever asked that before”. “Have a database that I can use for managing a large nonprofit? Contact management sorts of things?” Filemaker. “I don’t want to pay $300, anything else?” “Bento by Filemaker.” Anything else.. “Hmm, no one’s ever asked for that before..”

What about gaming.. “app store” Photo management? “app store”, everything is in the app store now, where choices were limited. Want Angry Birds, no problem, want an in-depth strategy game? Keep looking.

iPhoto, I have 3000 photos on my computer. Thanks to iPhoto and it’s big brother Aperture I have no idea where on my computer they are. Want to copy a photo to use in a blog post, export a copy of the photo to the desk top and go after it here. Want to copy and paste it into WordPress or Flickr, nope import only, then hope it lands where you want it.

And when I run Aperture, or the recent version of iTunes- Boom K-Rash. Apple may not have the blue screen of death but they programs do crash and the do clock, in some cases, Garage Band, for’evah.

And finally, for play, movies, music, Facebook, playtime, my mac is fantastic. But for work; building databases, technical diagrams, spreadsheets, I have to have a PC. And now that I’ve played around with the Windows Live Products, well looks like Microsoft is giving away for free products that work as well or in some cases, much better than the same sort of products on the Mac.

And so far in Windows 7, everything has worked.

I purchased my new laptop at the Microsoft Store at the Mall of America on Sunday. The Store is directly across from the big silver store with the giant white apple on it. You couldn’t get into the Apple Store with a shoehorn thanks to the iPad launch. The place was packed. The Microsoft store.. not as much. As a result I had a chance to spend some time with a person who could really answer my questions as opposed to the guys I’ve encountered at Apple. With the exception of the Genius Bar, most of the guys I’ve asked questions of at Apple couldn’t answer me. The Microsoft guys, much better.

I’m digging the new PC, 4lbs, 14 inch screen, 500 gig hard drive, 8 gig ram, i5 Intel chip, thing really screams. And, was less than half the price of the Apple product with similar specs. We’ll have to see how it goes over time. I still can’t print as my printer is “owned” by the 4 Macs in the house and believe me, they don’t like my PC.

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Thinking again- Mac vs PC… PC or Mac… hate this.

I’ve been in a little bit of a writing funk. After a couple good weeks I find myself having a hard time composing even the most mundane of posts. Sad state of affairs.

BTW- No more writing with the computer perched on my belly at night. Worst typo’s ever.

In my ADD affected world I find myself think about a million things, all the time. Rarely to do simply turn off and, as they say, veg. 99% of the content on this site comes from those mental storms, when a line of thinking takes form and starts to turn into a discussion.

A discussion in my head mind you.

One thing on my mind of late, I’ve kind of grown out of my little macbook. The screen is too small for photo editing, my hard drive is just about full and the thing is running a little off.

iTunes 10 is a beach ball exercise.

Too many media files methinks.

So what do I replace it with? I’m thinking a minimum 15inch screen.  At least a 500G hard drive, minimum 4 gig ram. So, looking a MacBook Pro that meets these requirements, I’m going to have to spend around $2200. That feels like a lot of money. Well it is a lot of money. In the PC world that same machine can be had from a couple different reputable manufacturers for around $950-$1000. Significant difference.

This little tidbit of knowledge has started the mental gymnastics again. The stupid Apple/PC debate.

Some observations- in the two years I’ve been almost exclusively Apple I’m not hooked. I get the joke that the machines work great, mine rarely crashes, and only really with Aperture and  Adoble Elements. Adobe Bridge BTW.. can’t even start.

I’ve found that the price for having he machines which work well and are easy to upgrade and operate is you have to give up significant functionality. In the Apple World, users are much more forgiving of their software, they overlook a lot if the software just runs. On the PC Side users are far more vocal and far more critical when things don’t work right.

Functionality that I’ve had to give up on Apple:

-        Blogging. Blogging in the Appleverse is a pain in the ass. You have to either type up your post in Word and select all, copy, open Wordress, start a new post, drop the text and hit OK, or your other option is to just open wordpress and type directly in into their little text box. If you want to add pictures or media.. well, open the media application, find the URL, go back to wordpress, open the media manager, copy the URL to the manager and hit OK. Other option is to find the image on your PC, select it, and upload it to WordPress. Once its in WordPress you have to open the image to edit it for word wrapping, borders, text space etc.

On a PC, if you type your entry into Word you open Word, type, press “Publish”. A window comes up asking you for titles and tags, enter your metadata and press OK and boom. You’re done. Wanna add pictures? Open Windows Live Writer. Enter your post into the template for your blog. Live Writer will find the template when you link it to your site. Add pictures, shrink and grow them as you like, put them where you want on the page. Note that pages you create is exactly how they will appear on your blog. When you’re done, hit enter. Finis.

This is the single biggest miss for me in the Appleverse vs. PCWorld.

-        Finding Files. I’m two years in and still have no freaking idea how Apples file structures work, specifically for pictures and music. I use Aperture for managing my photo library. I also have iPhoto on my Mac. Each of these takes copies of my media, and adds them to their own libraries and triples the space on my hard drive with dupes. And when I have to find a picture that’s imbedded in a proprietary Apple product library, good luck,. Better to open the app, export the picture to the desktop and then upload it. In the process creating 4 copies of my data.

Windows file manager is far better organized and easier to use that Finder. Finder really isn’t the problem, it works great it’s actually finding where the Mac has put actual files that is the problem. Windows stores pictures in a file called “Photos”. Music goes in “music”. iTunes puts your music into a music file than a iTunes library file. Same with iPhoto etc.

-        Big Fruit-  Apple is a closed universe, songs bought on iTunes only work on iTunes and are not shareable with family. You can stream them via homesharing.. but putting them on an iPod, not so much. iTunes movies are only playable on iPads and Macs and Apple TV. Forget your Nook or your Kindle. Apple apps downloadable from the App Store are a joke. They’re mostly enhanced iPhone apps. There’s a few gems but by and large and they’re small and limited in functionality, or they’re like RapidWeaver the web creation tool that I can’t figure out how to use.

It feels like Apple has become what they used to stand against, big corporate technology company. They control everything; media, computers, players, phones.. they’ve dwarfed Microsoft, the former bad guy.

 

On the other hand;

-        I everything on the Mac works. Networking the computers, no problem, sync with devices, not an issue, viruses- not a one..

-        Speed has been consistent; as opposed to every PC I’ve had where after a year or two they slow down to a crawl.

-        Upgrades are cake on a Mac.. I haven’t been as lucky on the PC.

 

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Weekend Update- Early Edition

You know, I would be a lot more sociable in the evenings around here if wasn’t waking up at 4:30am every morning. The older I get the harder it seems to be to adjust to time changes. I guess the old body clock just isn’t a nimble is it once was.

There’s alot of other things that aren’t as nimble as they used to be these days..

Yesterday, Christmas Day for most of you, I’m a little embarrassed to admit I watched some basketball. I think I mentioned here a few days ago that I was sort of excited about the NBA lineup for Christmas Day. As it was I was able to catch at least some of, meaning at least two quarters of, um… well… Five NBA games. The NBA  was on the TV from 9:30am until the end of the last game, by beloved Warriors beat down on the Portland Trailblazers ended, about 10:00. Heaven huh?

Mrs S was not so amused about 12 hours of basketball on the TV, but what else was I supposed to do.

I was supposed to socialize.

My excuse, my brother in law wasn’t socializing either… he was watching the games with me, when he wasn’t walking his dogs or mixing up egg nog.

Now I’m going to have to spend some today getting treated for sofa-sores. Lota ass time. Today I can take some time to recover as the family attention has been switched to football. I haven’t watched more than about 10 minutes of football this whole season, so no reason to start now. I’m actually saving all my football watching for two games; New Years Day’s Rose Bowl, Wisconsin v. Texas Christian University, and the National Championship Game on January 10th, Auburn v. Oregon. Oddly enough I’m not sure who to root for in either game. I like the Badgers, many many family members are Horned Frogs. I like Oregon, mostly because I like the Pac-10 and they seem to be one of the “good” ones in the Pac-10, second only Cal. Then again, Auburn is a favorite as well, there was talk that Middle Kid might go to school there a year from now. That’d be interesting. Actually that plan was going well until someone told him it was in Alabama. He’s not as excited to go now.

Holiday Gift Sweepstakes Results-

After the smoke of the gift exchange had settled down I couldn’t but make some observations on the Holiday Haul in the immediate family. Clearly the big winner hands down for Collmeyer-Sankary-Smiley gifts.. Steve Jobs and the fine folks at Apple. The combined list between all the families and all the holiday celebrations-

- Apple TV

- 4 different iPods

- 2 MacBooks

- iPad.

Rough estimate, $3500 in gear from the gang from Cupertino. The Job’s have a very Merry Christmas indeed.

Speaking of which, I ‘m sort of missing my Apple TV these days, I haven’t finished watching everything that Netflix has to offer on their streaming program. Just last week I sat down with my daughter and watched Rocky Horror Picture Show… I can now watch Rocky Horror ANY TIME I WANT. I love this country. Still, the girl was a little freaked out about whole transvestite thing and couldn’t get her head around what the point of the movie was. The point of the movie, as I would describe it is;

- Dance along to the Time Warp.

- Sing along to Touch Me.

- Oogle a young and very attractive Susan Sarandon

- Check out Meatloaf’s motion picture debut.

If there’s anything else in that movie worth doing let me know.

Tomorrow the kids are heading over to Northstar to ski. For the oldest kid, that makes a clean sweep on the slopes- every day for the entire week. Nice to be him.

 

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More Apple Experience

I think I’ve finally figured out what it is I don’t like about Apple. For some reason I allowed myself to believe that they were something other than another big huge software company that didn’t a rip about it’s customers. It was a natural assumption given the amount “coolness collateral” the company enjoys. In fact, Mircosoft finds themselves, in the rather unforeseen set circumstances, to be the company that really deserves the affection of the PC world, not Job’s and the gang in Cupertino.

I still hold Apple software works, as long as you stay on the reservation. They don’t have very good solutions for Blogging or end user database stuff. The machines and devices work, mostly flawlessly. The interfaces are elegant, the design of the hardware is elegant, I mean they’re to be commended, especially given that were close to death not all that long ago. Now they’re profitable, thanks in no small part to their near monopoly in the entertainment space and the complete market dominance of the iPod. They’ve successfully beat back competition that was better designed and cheaper along the way, proving that they’re at least at good at marketing and keeping the brand relevant as they are at technology.

What befuddles me however, is Apple’s total disregard for their own consumers, they sort of screw us and we just nod in agreement and let do what ever they want. In Apple’s case, we expect “LESS” we set a low bar and they deliver on it. Then,  we excuse them because we think they’re cool or something. Apple fans love to cite evil Microsoft and their monopoly, and position Apple as different, so why do we give them a pass on iTunes? yah, I’m still a little bitter about the Lala purchase and shutdown.

Two weeks ago the kid told me he needed the latest version of Garage Band for his work at the school where he’s a sound tech guy. OK.. I’m fine with that. Always trying to support the interests of my kids. So off I went to the local Apple Reseller.. First Tech in Minneapolis. I like to patronize local businesses when ever possible. In this case, to get to First Tech I have to drive 30 minutes each way, passing three Best Buys and an Apple Store, in other words I WANT to spend my money with the small business person.

I bought the software, iLife 09. I bought the family license and brought it home and installed on all three of the Mac’s we’re running around here. Life was good. For about 10 minutes.

Not 7 days after I bought the software, Apple announced that they’d updated the package with a new version of Garage Band, along with a few other apps in iLIfe, it’s now iLife 11. Now, when Microsoft, announces new versions of their software, they tend to do it several months before the version comes out. They then announce that if you buy their current version, the future upgrade is free. Apple however, announces new software a couple of days before they release it and if you bought the old version, they invite you to upgrade to the new version for the regular price.

Not exactly friendly.

Now as it turned out, had I purchased the software at Best Buy or at Apple I’d have been screwed. However, remembering that I make all of my Apple purchases at First Tech, I had some hope. I sent them an email, noted that I was more hoping than demanding and was delighted to learn that they were going to take care of me.

I did experience a communication breakdown at First Tech. I drove up to Uptown  on Saturday morning, after receiving an email confirming that the exchange was ready to go, only to be told by Alice in Wonderland, or rather a woman dressed like her, that there was no way they would exchange software because I had it opened and installed it. Since I had an email conversation confirming the return, well it sort of caused yours truly to lose my temper a bit, I slammed my old version down on their counter and walked out, stormed out really, with neither my old version of the new version.. but some chest tightness and a really a serious dizzy feeling from the adrenaline anger rush. I was pretty much figuring that I’d never go back there again.

Later however, Frank, who I think is one of the key players over at First Tech reached out and made one of the greatest customer service “saves” in the history of Retail. Without a lot of details.. in the course of a few hours I went from “Ne’vah  going in there again” to “won’t ever by another Apple product anywhere else”.

First Tech, as they say in New York, did me a solid. I’m back on the bus.

Back to Apple, what I was most pissed about, they know what they’re shipping and when, how damned hard would it be to let people know?
Apparently they have this same issue with their hardware. Talking to friends I learned that real Fruit Heads know not to buy certain products within X number of months of MacWorld or certain annual Apple conferences. That just feels wrong.

This MAC experience has been not so positive due to conversion issues for me, like the realization that a lot of the software I use, Access and Visio, don’t exist. I’ve also been frustrated by the lack of compatibility with stupid things like.. projectors and TVs. Have to buy the dongles because Apple likes their own crazy video output, which matches nothing.

However, 9 months into this, I’m getting the joke. I’m more pleased with the computer than ever before. I’m adjusting and over all I’m even starting to like it. Now if Apple can try not to be just another big company, I’d be happy.

Still don’t have a working database however.

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Web Based Email- and the winner is… Yahoo

After years and years of working on Gmail… Old Mr Sank is cutting the cord. Ending the relationship. Sort of. I’ve never been a big fan of Gmail’s interface, I’ve been very concerned about all the data mining that they do on gmail, and finally, the last straw, friends have asked why I would send them a note directing to them to a porn site.

I didn’t.

That I know of. Turns out the old gmail account got hacked a bit.

Anyone who’s read this site for a while knows I’ve been looking for the “best” site to manage all my complicated calendars, my email, my chats, my video chats with college kid.. all that sort of stuff. Years and years and years ago, matter of fact, according to my account records, my first “non ISP” based email was a Yahoo account back in 1997, the first year they started.

Of course, one day along came Google.. promise of unlimited storage, at the time Yahoo had pretty tight limits on the amount of storage available. Google went even farther, free POP forwarding, free video chat, free phone calls, free online storage of documents, free, free, free, free….

Then, along came Hotmail. MSN’s offering in the space. More storage, seamless integration with Word and Excel, Family Safety.. I like Hotmail and I LOVE Windows LIVE stuff. Microsoft however, doesn’t really like POP. They’ve allowed it, it works, but they seem to require my login on my phone and my MAC Email client about every 3 or 4 hours. Not going to work for me. Plus, the best Windows LIVE stuff doesn’t work on MAC.

The final straw… Google and Hotmail, or as it’s been rebranded, Windows Live- Calendars.. Yahoo’s calendar was clunky at best.

That’s changed now. Yahoo has come up with a new version of the calendar that works like outlook. You can drag and drop, move appointments, the sort of thing that we’ve come to take for granted elsewhere.

So, after getting ads on Google for Michigan Tech apparel, Masonic Supplies and Fishing gear on the same day, it occurred to me this was a great example of Google’s data mining the content of my emails. Yikes. If it wasn’t that Google has become the omnibus massive company that they are, gathering data about me at ever turn and sending selling their findings to others and dishing it all back to me in ways that they predict I’ll respond too.

I have no pretense that any other service isn’t doing the same thing.

That being said, after trying them all, and I have. And I’ve avoided the sweet temptation that Google has put out.. every day a new cool toy.

In the end, I’ve picked the old favorite, Yahoo. I like their webmail interface. For $20.00 a year no ads, so even if they are profiling me, I don’t know about it. It has IM features, it’s got vid chat, everything I need with much lower profile.

So, if you’ve been getting weird messaged from me on Yahoo and you can’t explain, now you know.

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Mac v. PC- A Dumbasses Assessment

I’m not expert on computers, I’m not even all that smart, but I have used both now and I have some thoughts. Enjoy

OK, the advantage that Windows Live Writer, and the Publish button on MS Word for Windows are a serious advantage for the blogger over the Mac. Ironic because you’d think that Apple would be all over this as blogging sort off  feels like a big Apple thing. You know, all that free expression and all. I’m also going to call Windows LIve Writer, which is free BTW, the best piece of software a blogger could own. It’s that good.

Fact is, now that I’m using both, Windows at work and some at home, like when I need to actually do work, and a Mac for personal stuff, writing, photo management etc. I feel like I can offer an opinion. Remember, I’m just a dumb user.

For the total package; mail, calendar, etc, Mac wins hands down. All the creature comfort sort of stuff seems to just work. On the windows machine Outlook is a graet program, and you can get a version, Entorage, works for the Mac.. but it does have a nasty habit of corrupting your mail files over time. At least it’s done it us twice.

For an office suite- if you like to write letters to Grandma, make slick brochures and share pics of the kids, Mac wins. iWork is a decent enough application. Word for Mac is excellent too and a natural for Office users. If you want to create spreadsheets, look at data, report results, make a presentation to a group, Windows. Excel, Visio and yes, even Access are killer aps that have no equal on the Mac. Even Excel for the Mac, is more about making pretty pictures than actually crunching data. To make it worse for Mac..

I’m hearing rumors about a re-launch of the Office Suite this year that’s going to be a game changer.  Something about Excel being able to handle massive tables, and pivot table functionality that will make Access unnecessary, all heard under breath. Now this all rumor from trade rags and whispers. 

Still for today, Windows Office suite still wins and Visio and Access, not being available for the Mac limit the business productivity for the platform.

Making media.. between Movie Maker and Garage Band the Mac platform dominates this space. This is, after all the Apple Sweet Spot. I’ve messed with Windows Live Movie Maker and not found it very easy to use. Matter of fact, it’s sort of temperamental about file format and this alone makes it clugey.

Windows Live Photo- excellent. Apples iPhoto from the iLife pack is pretty slick, and can directly update Facebook and Flickr, nice feature, but lacks the ability to do wholesale album updates. Unless, of course you want to pay $100.00 a year for MobileMe. MobileMe is another posting probably, bottom line, don’t. Even the Apple biased bloggers pan it for it’s cost and lack of function. At least lack of good function that can get elsewhere.

Lastly, networking and peripherals. Here I have to hand to Apple. Now I hand it to them as long as you play in the sand box that Steve Jobs has created. If you do, the rewards my children and considerable. Turn on the machine and it prints from the printer attached to the other Mac. Hook up the iPod, instant success. On the Windows iTunes has had issues and syncing.. works most of the time, but every once in while I’d get what I would term a “bad sync” and we’d be rebuild libraries for the next three days. This may come on the Mac too, but I don’t think so. The “handshake” between the devices is much slicker than it’s been in the past.

So what would I recommend if you were to ask me? Frankly, it’s a harder question today than I think it’s ever been. The lines between Mac and PC aren’t nearly as hard as they were at one time. PC’s are much better at doing the creative stuff these days, picture editing.. heck there’s even better free programs to do it. Picassa for example.

And while the work thing is still a Windows win.. it feels like, with the Office for Mac that the gap here is closing. So what’s a dude to do? For a PC to use at home, and if you have family members sharing the computer and enjoy movies and music, editing etc.. Mac. No question. easy to use and stable.

If you blog, look at data, do number crunching or write a lot.. PC. No question. Windows 7 is everything that they promised us Vista would be.. and more. Slick interface, stable as can be, works. One thing to keep in mind, the you can get a PC that does a ton of stuff much cheaper, but when you look at the specs of the machine, you can’t compare a $500.00 laptop and a $1,000 MacBook, the MacBook is a better machine, better processor, and better hardware. That being said, the day when you only spent more for the Mac of ease of use, not so much. Now it’s much more of a personal preference decision. 

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Apple Disappoints

Logged into ITunes this evening to see an update for my IPod Touch was available. A software update to the operating system. An update the Apple folks would like me to shell out $10.00 for. $10.00 for what should be a free update.
As it is there wasn’t anything in the operating system that would make want to shell out the money for it, but still, there’s a principal here, after all my IPod is only a few months old and already they’re juicing me for jing to make it current.
Apple’s never cleaned to be cheap. At anything.

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Tis A Crazy World

I spend time worrying allot about why people do stupid things, and why they do them in mass? Years ago the noted self-trained historian and author Barbara Tuchman wrote a book titled “The March to Folly; From Troy to Viet Nam” The book was a historical examination of why governments pursue policies detrimental to their own best interests. It’s an interesting read, although I think its probably out of print nowadays. In the book, Ms. Tuchman writes about four different events in history where governments or powers simply ignore all the signs, all the writing on the wall, and bring about their own demise. The events she writes about are;

- The Trojans and their famous gift from their arch enemies, the Greeks. Why in the hell would you take that thing into your city gates anyway?

- The Catholic Church and and the Protestant Succession. The Church was corrupt, it’s leaders knew it was corrupt and for 200 hundred years assumed that this new movement to reform the the faith wouldn’t last.

- England and her upstart American colonies. How just a few minor tweaks in policy could have stopped the colonists from moving down the path towards independence.

- The United States and Viet Nam. We saw the Japanese, we saw the French and we assumed that we could do better in the face of unbelievable odds and put down a popular rebellion.

I bring this up, not only because I really liked the book, but because 20 years after I first read it, I still find myself thinking along the lines of Babs T. Why do people do stupid things in spite of what common sense and basic intelligence would tell them is right. Lets walk through a few examples shall we.

Stupid Arrogance

Ok, 2009 is about 4 weeks old and we already have an idiot of unparalleled stature on the national conscious. A guy so blinded by his own arrogance and self deceit that he can’t see that the entire country is laughing at him, not out of fear or parody, but out of absolute contempt and disgust. I’m speaking of that Gandhi-King like former governor of Illinois.

Asswipe bad haired politician aside here’s a guy with some really lousy background, who was a crooked politician in office and who was reelected. Re-elected by 11 points.. despite investigations ongoing DURING THE CAMPAIGN.

Stupid Shining People

The economy. Or is it the ECONOMY Stupid? It’s everything these days. It’s in the news, it’s in my balance sheets, it’s in my retirement, and now it’s impacted my day to day sense of security and well being. I overheard the following discussion this week, which to me explains why we’re where we are and what years of Reganomics and good old fashion deregulation have brought us. I set this up for your consideration with thoughts of Enron. If you haven’t seen the Smartest Guys in the Room, rent it and see it now.

Greed, shameless greed. Actually Mrs S, who’s a hell of a lot wiser than I am, repeatedly states that “shame is what’s missing in America today”. Lack of Shame is why Barry Bonds and Roger Clemens can sit straight faced and stare down at congressmen and flat out lie through their beady steroid damaged eyes and not for a second understand what it was that people were so pissed off about. It’s unfathomable that that you can do something like have yourself injected by family members and “confidants” and not expect that they aren’t going to come clean when pressed by the heavy hand of the law. Dude, they aren’t going to jail to protect your sorry Hall of Fame ass.

Lack of shame is why a guy as evil as Bernard Madoff could get busted for fraud on such a massive scale, fraud against individuals and against charities, a man who is responsible, according one source, for the single largest destruction of Jewish wealth, thanks to the number of Jewish charities who he solicited investments from, since the Holocaust. Mortie Zuckerman, former director of a large Jewish charity in New York said no one has damaged so damaged the image and self respect of American Jews since Julius and Ethel Rosenberg, the Manhattan Project scientists executed in 1951 for passing atomic secrets to the Soviets. And, once busted, his focus is on trying to preserve his wealth by mailing checks to family members, jewelry etc…  Shame Bernie SHAME.

Tyco, Global Crossing, Satyam, Keating.. on and on.

The conversation I heard went like this. One side a VP from Citibank, in the Twin Cities, on the other a friends wife. The execs wife make about $250,000 a year at Citi, and receives and annual bonus that is between $50,000 and $70,000 per year. The woman expressed her worries about the economy in the following way. “there’s some fear around the office that we aren’t going to get our bonuses this year. That, would be a disaster. You can’t not pay people for their work, these are very talented people. If we aren’t paid our bonuses, I’m not sure how we’re going to be able to make ends meet. We could be in trouble.” Good news for the woman, once the bailout money found it’s way to Citibank.. they were paid their bonuses in full. The rest of us working American’s have been told no bonuses this year, no pay increases. Be happy to be working, and for the most part, we are.

Absolute garbage. And we just march along.

Consumers can be stupid too

I’ve been watching with some interest the ongoing TV ad war between Comcast all the satellite companies out there. Personally I can’t understand why anyone would sign up for service where the ad guarantees that in three months, your rates are going to go up. Personally I don’t even really understand why there are still cable companies in existence. For 30 years Americans have put up with shitty service; 8 hour service windows, “packages” that force us to pay for 100 channels of absolute garbage programing just to get ESPN, the History Channel and Discovery, and all of this, for the first 20 years of their existence, in complete monopoly. No competition what so ever. And now that they have competition.. competition that beats them at their own game, tradition and fear of thunderstorms keeps us from changing over to better and cheaper service.

Another good example- IPods and the Apple stranglehold on our media consumption. I’ve been on every available music service on the planet. Rhapsody, Napster, Zune, Yahoo Music when they were around, Lala.com, EMusic.com and finally ITunes. Here’s how I rank them. Actually for the sake of this argument, I’m only going to share the worst one on the market, yup you guessed it, ITunes.

ITunes is expensive compared to the other services, by about 10 cents a track in most cases, even more in the case of album purchases.

ITunes does not have a song rental/Music to go feature. They’ve figured it out with movies, you can rent movies for your device from ITunes, but for music, nada. To completely fill a Zune 8 gig player from the Zune Market place, that would be for 2000 songs, it would cost you $15.00 a month. That’s it. That could be for all new music every time you sync the stupid thing, old favorites ANYTHING. Same deal on Napster. Same deal on Rhapsody. True, you don’t “own” the music, and if your subscription lapses your music won’t play, but is that really a big deal? How often does that Donny Iris album come our? When was the last time you spun up Alan Parsons? If you like something allot buy it.. You get to hear the complete song as many time as you damn well please before you do.

To fill the same sized device on ITunes would cost you $2000.00, or 11 years of Zune subscription.

So you have an IPod, and I gotta tell you, even though the ITunes store sucks, and the ITunes software hangs up incessantly and is a pain in the ass to use, the IPod players, especially the Touch, freakn’ reeks coolness. I give. So you have an IPod, why the “f” you buy music for it from Apple completely befuddles me. Really.  Lala.com sells 256K bitrate MP3′s for 89cents. MP3 PEOPLE.. no DRM. Albums are even cheaper. Added feature..you entire library is uploaded to LALA so you can listen to anything you own, from any computer on the damn planet… so THERE. Hell, buy from Amazon. They actually put shit on sale, SALE.. like 5 bucks for an album that you’re going to pay 10 for on ITUNES.

EMusic.com is perhaps the coolest music site out there. All independent labels, so if you like Kelly Clarkson and Maroon 5 and that sort of garbage, you aren’t going to find it on emusic. You are going to find some of the finest independent labels in all genres, especially blues, jazz, and rock. AND you can pay as little as 49 cents a track depending on your membership arrangement. People I urge you, don’t be stupid with your money or your music. You have choices.

And the ultimate in consumer stupidity.

Folks.. we live in a country with the greatest infrastructure of services on the planet. In almost every place in these United States you have, almost for free, a tap that provides water the quality of which, any person in the Third World would give their right arm to drink. And we, as a people, have been sold the idea that drinking untreated water from some hole in the ground in Wisconsin, or even worse the treated tap water for some other berg, is better than what we have, and we gleefully line up and spend 100X a bottle what it would cost us to drink it from the tap. AND we fill the landfills along the way. My G-d, it’s like the Pied Piper himself were leading us as a society of lemmings.

You know, the Yuppies I work with have told me that you can’t drink tap water, especially if it comes from a bathroom tap. This is complete BS, the Sank plan to wean you people off your bottles… reuse them. Seriously,. By a bottle, and refill it a few times from the tap. Unless you live in rural Wisconsin, where our cabin is, and the water is coming out of the tap is rust colored and smelling like a rotten egg, well I’m thinking your throwing away your money. Which I’m sorry to report, makes you .. yes.. stupid.

The Great Equalizer

And finally the reason we give up logic and reason and  re-elect morons, buy shitty products, worry about our mental health, our sexual prowess and our frequency and flow 24 hours a damn day… The device my wise and down to earth father would call “The Idiot Box”. that device that probably on hours a night and all weekend long in your home that serves up what Frank Zappa called “the slime oozing out from your tv set”. 

The country is broke folks. We’ve been on a 20 year spending spree. Its like the parents haven’t been home in a long time and we’ve been out partying, and now we’re grounded. We’re spending $2000 on a TV. We’re spending $100 a month on a phone. We’re spending $75 a month to watch eight channels out of 200 on our TV. We tell our doctors what we know best about our conditions and ask for drugs we don’t understand, and yet most of us can’t say NO to our own damn kids. We worry about self esteem and ADD and ADHD, and we watch endless hours of American Idol and Bachelor and reality shows that are so damn tired and pointless that it’s insane. Most of us take handfuls of pills for blood pressure, cholesterol, diabetes, and every other chronic condition because we’re told we’re fat (we are) and our 140 over 90 BP is outrageously high. 20 years ago we called that borderline. “Well, we know more now and we’re more aggressive about getting you hooked on a legal drug so you can support a pharma company than encouraging you to get off the fucking sofa and taking a walk.

We want to see you at a yuppie health club so you can get your cardio, and your weight training and you can change your name to Bobby Brown and get shiny teeth a six pac ab and a tight ass and look 30 when you’re 60.. except for those wrinkles but if we inject you, at a party, with one of the deadliest toxins known to man well, even those can go away, sort of.

I’m thinking I’m going to pass on all that. I’m going to go for a walk, put a backpack on with 20 lbs in it and stroll around the neighborhood a few times a week. Maybe ride my bike to the store instead of driving. I’m gonna turn off my TV and Tivo everything so a) I won’t be tempted to ask my doctor for pills to help my sexual prowess when I’m drunk or exhausted or thinking about the 600 people who just lost their jobs at my office and thus occasionally find myself “not in the mood” b) so I can watch my couple of shows on my terms, at my time with no ads.

I’m thinking I’m going to lose my hair, get fat, get ugly(er) and not worry a whole lot about because humans have been doing it that way since we first crawled out of the primal muck and looking like your 30 when your 60 just says “I’m one shallow SOB”. Tell you what, I’m going to drink some scotch once in while, I’m gonna drink Miller High Life because I think the ads with the delivery guy seriously represent what’s wrong with this country, and you know, I’m gonna sneak in that occasional GASP Winston because a good smoke can be close to a religious experience, and if I’m smoking a dozen cigs a year, I’m probably going to be alright. Once in a while, I’m gonna eat the apple fritter, and more often I’m going to eat oatmeal. It’s called MODERATION folks.

I’m not gonna worry about living boring lifestyle of all whole grains, bottled water, organic food and all the other shit that’s going to buy me another 6 months or a year of life. I’m pretty sure that last year is going to be in a diaper with drool coming out the side of my mouth, completely unaware of my surroundings, and it’s not going to matter one wit. Some folks, 100 years ago, lived to see 100 and some folks today do the same.

I think there’s more to luck than we think. ..

That was a bit of rant, even for me. Thanks for listening.

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